F.A.Q.s

Shopping Information

What Happens When I Buy A Stippling Service?

When you buy a stippling service through our website you will receive a confirmation via email. Once your build has been reviewed by our design team an estimate of work will be sent via email. Upon approval your build will begin. If you are shipping a firearm to us please include a copy of your drivers license or government issued ID. You are responsible for shipping cost to our location. Return Shipping is included in price of your build estimate to get your gun back to you. When your firearm is complete an invoice for payment will be sent via email. Once the invoice is paid your firearm will ship via FedEx 2nd Day Air and tracking notice will be forwarded to your email.

Do You Ship Internationally?

Due to rules and regulations in other countries, we do not ship internationally. For international customers, we recommend finding a local retailer to help with your needs.

What Shipping Methods Are Available?

At the moment we offering flat rate shipping to all of our customers. If you buy a firearm from us we will be shipping it directly to your local FFL. Please click here for Cutter Machine Works shipping requirements.

Payment Information

What Payment Methods Are Accepted?

We accept all major credit card brands. We do not accept personal checks or cash on the website but these payments are accepted at our retail location.

Is My Information Secure?

We use secure checkout services to ensure that your transaction is 100% secure through our system.

Orders and Returns

How Do I Place An Order?

To place an order through our online store, go to the item that you want to purchase. Select any options that you may want and then add it to your cart. After all the items you want are in your cart, proceed to checkout. For items not available on our online store, please contact us to place your order.

Do I Need An Account To Place An Order?

You do not need an account with us to place an order, although it is recommended. Having an account will allow you to see previous orders and make checkout time faster. We send our customers occasional emails about sales and discount codes. You don’t want to miss out on the savings!

How Can I Cancel Or Change My Order?

To cancel or change your order, please call us or email us

What Is Your Return Policy?

We will accept returns if the product is unopened and unused. There will be a 20% restocking fee on returned items. There are NO RETURNS on stippling, machining, or gunsmithing work. All sales are final and the customer is responsible for sending their firearm to us. For returns, please email us.

Who Should I Contact If I Have Any Queries?

For more information, please contact our help department at info@cuttermachineworks.com